Who do I contact if I have questions about my water bill?

If you receive an unusually high water bill, check your water meter, toilets, and faucets both inside and outside your home for leaks. If you do not have any leaks, contact City Hall (830) 742-3574. Explain that you have an unusually high water bill. They will look up your previous month’s consumption and if there is a discrepancy someone will be sent to your home and check the reading on your water meter. The new reading will be compared to the reading on your current bill. If there is an error in the readings an adjustment will be made to your account.

Show All Answers

1. How do I establish utility service for an existing residence?
2. Does the City have a 24-hr On-Call person?
3. What should I do if I notice dirty water?
4. Who do I call about a water leak?
5. What should I do if I suspect a water leak?
6. Who do I contact if I have questions about my water bill?